Business Suite : |
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This application is boon for people finding difficulties in managing their Incoming Enquiries from various sources and their replies to them. Enquires are the source of Growing business in any areas of life. Be it a small business or a Big enterprise, eff
Research shows that there is a huge market / need for such application which can manage the business enquires and handle them effectively. Companies are making huge losses as their enquires go unattended or not properly responded.
Sapphire - CRM takes care of the complete requirement and provides Total solution for such need from any quarter of business segment.
The specifications are as under :The enquiry management system is a web based application using latest DOT NET technologies of development platform on Windows OS and SQL Database.
Sapphire - CRM at Glance :
- User Management – login id, password, My page, My Questions, My Repository, My History and much more.
- Admin Management – Multi level security and access control to Super admin, Admin & employees.
- Reminders, Alerts and Validations
- Instant Query and exhaustive reports
- Pending tickets list
- VIP Customers list
- Responded Tickets
- High Priority
- Active Tickets
- Qualified Tickets
- Followup Tickets
- Employees Log details gives information on their work done each day in hours.
- Automatic Email intimations and confirmations at every stage of job.
- Complete trailing of transactions and deals with tickets.
User Management Module :
- Login password
- My Landing page
- My Questions
- My Repository
- Responded Tickets thread
- My History and much more
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Admin Management Module :
- Multi level security and access control to Super admin
- Admin & Employees.
- Priority management
- Category Management
- And many more
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Staff Management Module :
- Active Tickets
- Follow-up Tickets
- Qualified Tickets
- Responded Tickets thread
- Pending tickets list / Overdue Ticket List
- Reminders, Alerts and Validations
- Instant Query / Search and basic reports
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• Raise ticket
• View Own Ticket History
• Change his /her Details |
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• Respond to Team Ticket
• Forward Ticket |
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• Respond to ALL Ticket
• Forward Ticket
• Audit log
• Search with Keywords |
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Field Force Forum Repository |
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Salient Features :
• Due and Over Due tickets segregated by system automatically
• Dynamic Category, Priority, Source, etc.
• Groups or Teams have restricted access to centralized data
• Priority can be monitored by admin by defining hours control
• Dynamic and based on SOA model
• Powerful Search – through keywords, subject, priority, status, combinations of Check boxes etc.
• Unique Admin control centre contains : Company, Department, User management, etc.
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| Analytics |
Contact Upload External |
Document Management |
| Anniversary Reminders |
Collection Management |
Event Notifications |
| Activity Rules |
Custom Fields |
Follow-up Reminders |
| Automatic Stage Workflow |
Contact Uniqueness |
Google Maps integration |
| Birthday Reminders |
Login - IP address Capture |
Group Calendar |
| Calendar |
Contact Star Rating |
IP-PBX Integration |
| Charts |
Contact Source wise Grouping |
HTML Editor |
| Click-to-send SMS |
Contact Category wise Grouping |
Multiple themes for UI |
| Click-to-send E-mail |
Dashboards |
User Roles Classifications |
| Contact Management |
Document Attachment |
User Roles and Mapping |
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