Sapphire Infocom Pvt. Ltd.
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“Information technology and business are becoming inextricably interwoven. One can not talk meaningfully about one without the talking about the other.”
Business Suite :
    Intranet Portal      Knowledge Center      CRM
CRM : Software Solution
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This application is boon for people finding difficulties in managing their Incoming Enquiries from various sources and their replies to them. Enquires are the source of Growing business in any areas of life. Be it a small business or a Big enterprise, eff

 

Research shows that there is a huge market / need for such application which can manage the business enquires and handle them effectively. Companies are making huge losses as their enquires go unattended or not properly responded.

 

Sapphire - CRM takes care of the complete requirement and provides Total solution for such need from any quarter of business segment.

 

The specifications are as under :The enquiry management system is a web based application using latest DOT NET technologies of development platform on Windows OS and SQL Database.

 

 

Sapphire - CRM at Glance :

  • User Management – login id, password, My page, My Questions, My Repository, My History and much more.

  • Admin Management – Multi level security and access control to Super admin, Admin & employees.
  • Reminders, Alerts and Validations
  • Instant Query and exhaustive reports
  • Pending tickets list
  • VIP Customers list
  • Responded Tickets
  • High Priority
  • Active Tickets
  • Qualified Tickets
  • Followup Tickets
  • Employees Log details gives information on their work done each day in hours.
  • Automatic Email intimations and confirmations at every stage of job.
  • Complete trailing of transactions and deals with tickets.

 

User Management Module :

  • Login password
  • My Landing page
  • My Questions
  • My Repository
  • Responded Tickets thread
  • My History and much more

 

Admin Management Module :

  • Multi level security and access control to Super admin
  • Admin & Employees.
  • Priority management
  • Category Management
  • And many more

Staff Management Module :

  • Active Tickets
  • Follow-up Tickets
  • Qualified Tickets
  • Responded Tickets thread
  • Pending tickets list / Overdue Ticket List
  • Reminders, Alerts and Validations
  • Instant Query / Search and basic reports

Field Users

 
  • Raise ticket
  • View Own Ticket History
  • Change his /her Details
 
 

Staff

 
 
  • Respond to Team Ticket
  • Forward Ticket
 
 

Moderator

 
  • Respond to ALL Ticket
  • Forward Ticket
  • Audit log
  • Search with Keywords

  Field Force Forum Repository

 Salient Features :
  • Due and Over Due tickets segregated by system automatically
  • Dynamic Category, Priority, Source, etc.
  • Groups or Teams have restricted access to centralized data
  • Priority can be monitored by admin by defining hours control
  • Dynamic and based on SOA model
  • Powerful Search – through keywords, subject, priority, status, combinations of Check boxes etc.
  • Unique Admin control centre contains : Company, Department, User management, etc.

 

Business Suite - CRM - Unique Features :


Analytics Contact Upload External Document Management
Anniversary Reminders Collection Management Event Notifications
Activity Rules Custom Fields Follow-up Reminders
Automatic Stage Workflow Contact Uniqueness Google Maps integration
Birthday Reminders Login - IP address Capture Group Calendar
Calendar Contact Star Rating IP-PBX Integration
Charts Contact Source wise Grouping HTML  Editor
Click-to-send SMS Contact Category wise Grouping Multiple themes for UI
Click-to-send E-mail Dashboards User Roles Classifications
Contact Management Document Attachment User Roles and Mapping
 
Business Suite - CRM- Benefits :
 
CRM - Business Suite
 
Intranet Portal
Knowledge Center
CRM Solutions
Enterprise Solutions
 
Remote Infrastructure
Unified Communications
Centralized Repository
Server Virtualizations
Unified Threat Management
Download
Business Intelligence
Enterprise Mobility
 
Work-Order Management
Mobile-MD
SAP on Mobile
i-Phone
SAP Solutions
 
SAP – SAP Extractor
µni-MIS
VOIP Solution
 
Telemarketing
Customer Service
Technical Support
Debt Collection Services
Disaster Management
Notifications
RFID Solution
 

"We have used the services of Sapphire  since last more than 4 years, for developing our VOIP based solutions which integrates with enterprise application primarily aimed at improving performance in shared services back office operations. We are delighted with Sapphire 's support in helping us to build this innovative VOIP based solution and can vouch for their excellent technical skill sets. In particular, we are pleased with their consistent, strong service orientation allowing us to offer our clients highly responsive service levels to develop and maintain the system on an ongoing operational basis. We are happy to provide reference."
- Market leader in providing VOIP services in USA


“We want to acknowledge Sapphire’s commitment and dedication in supporting our efforts in setting up IT infrastructure and enterprise solutions. This is especially true in bringing our Financial based application in force. Sapphire’s  software engineers  and functional team have surpassed our expectations in terms of product notification, training, and support and even being part of the team to get our projects in time for our submittal deadline. We will continue to engage doing business with Sapphire because of  unparallel commitment to our product support and training

  • Head Operations – Financial Service

  • We use Sapphire’s implementation and consulting service,  because they are simply the best at training and technical support for various IT related products and solutions. We feel Sapphire  as being experts in their field and their proactive approach in resolving system issues is of mutual benefit. Their work is second to none and they always provide excellent customer service. Sapphire’s  engineers have done an excellent job in the development of various business processes and components. We really appreciate the support Sapphire has offered in making the best use of  our IT  products."

    - Leading Exporter and Manufacturer of Synthetic Resins


    “Besides the tips and tricks for procuring and adopting business solutions, Sapphire’s team what seemed to be the most organized. I liked the style of maintaining customer relationships and records the best.”

     

    - A computer systems & software business organization


    Successful working relationship with Sapphire’s  performance measurement, data modeling, data warehousing with our Oracle based DB and BI related components, we have evaluated our various business processes successfully . 1KEY reporting tool incorporates to capture information about technology and process best practices that currently exist or could potentially be adopted by an organization to improve performance.
    We are pleased that  this innovative tool will help us to our fairly complex business application  and to a high level of quality and we recommend Sapphire  for evaluating similar types of application developments in future."

    - Leading Fund Manager and Investment Company


    "Sapphire  has a dynamic team of Developers and business analysits that have met and surpassed our expectations. The working environment created in development centre was beyond our expectations and the work product has been delivered in a very timely manner. I would recommend them to anyone looking to create innovative software and solutions"

    - Leading Property Manager  at North Carolina, USA