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| “Information technology and business are becoming inextricably interwoven. One can not talk meaningfully
about one without the talking about the other.” |
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 Application Development & Maintenance ( ADM ) |
 Despite higher user and service expectations and escalating service requirements, it’s
clear that IT organizations must be vigilant about costs and learn to do more with less.
Sapphire’s Application Managed Services eases the burden imposed by the
responsibilities of day-to-day and long-term IT operations and maintenance. It provides a
single point of contact to oversee management of your enterprise solutions—including
customizations—with an emphasis on lowering your total cost of ownership and
increasing productivity. As a result, your IT department can concentrate on more strategic
initiatives that support your corporate goals.
- Enjoy low-cost, worry-free solution care
- Get support for both standard and customized functionality
- Reduce complexity
- Increase the overall value of IT services to your organization
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Enterprises have significant investments in IT assets to execute their business and derive
appropriate returns. These investments are made over a period of time and spread across
the technology spectrum; spanning from legacy platforms to client-server system to more
contemporary multi-tier browser-based systems.
- Offshorability Analysis
- Maintainability Analysis
- Application Management
- Remote Infrastructure Management
- Application Maintenance
- Application Support
- Helpdesk
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As a result, managing IT and application maintenance to keep in step with the changes can prove quite challenging. Surveys of IT
spend indicates that organizations spend up to 70% of their IT budget on non-discretionary costs — in other words, costs to
maintain current IT functionality and operations. Therefore, it is imperative that the costs of IT management and application
maintenance becomes more effective and efficient,
thus providing your business the edge to compete.
Our application management and maintenance processes
ensure that your systems are flexible and evolve with your business. This approach enables
you to meet customer commitments. Our services help reduce the time you spend on “keeping the lights on” and focus on new IT
functionalities and improvements.
- Corrective Maintenance
- Adaptive Maintenance and
- Perfective (preventive) Maintenance
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We start at the first level, i.e. corrective maintenance and over time evolve to the most advanced level, i.e. perfective maintenance.
Our Maintenance methodology is backed by
years of experience and our extensive knowledge base of technologies and domains. While we do this, we adhere to stringent
Service Level Agreements (SLA) and enable you to reduce the Total Cost of Ownership (TCO) for your applications. |
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