Sapphire Infocom Pvt. Ltd.  
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“Information technology and business are becoming inextricably interwoven. One can not talk meaningfully about one without the talking about the other.”
Customer Technical Support

Businesses today are operating in an ever more challenging landscape where customers are constantly being deluged with competitive marketing and sales messages through a variety of different mediums. Coupled with the fickleness of an increasingly sophisticated and discerning purchasing audience, attracting, servicing and retaining customers has never been so high on the boardroom agenda.

To be a truly enterprising company, your IT staff and end users must be able to get support whenever they need it—connecting directly to the experts who can answer their questions and help them solve business issues.We have a strong infrastructure to provide voice and text based support to our valued clients. Our support group provides round the clock world-class quality support services to attain and retain customers.


Our Technical Support helps companies like yours:

 

  • Optimize business systems with the best application support.
  • Quickly resolve technical and non-technical matters.
  • Get a rapid, focused, dedicated response to your mission-critical incidents.
  • Keep your solutions running at peak performance, your people productive and morale high.
Application Development & Maintenance ( ADM )
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Customer Technical Support
 

"We have used the services of Sapphire  since last more than 4 years, for developing our VOIP based solutions which integrates with enterprise application primarily aimed at improving performance in shared services back office operations. We are delighted with Sapphire 's support in helping us to build this innovative VOIP based solution and can vouch for their excellent technical skill sets. In particular, we are pleased with their consistent, strong service orientation allowing us to offer our clients highly responsive service levels to develop and maintain the system on an ongoing operational basis. We are happy to provide reference."
- Market leader in providing VOIP services in USA

“We want to acknowledge Sapphire’s commitment and dedication in supporting our efforts in setting up IT infrastructure and enterprise solutions. This is especially true in bringing our Financial based application in force. Sapphire’s  software engineers  and functional team have surpassed our expectations in terms of product notification, training, and support and even being part of the team to get our projects in time for our submittal deadline. We will continue to engage doing business with Sapphire because of  unparallel commitment to our product support and training
  • Head Operations – Financial Service
    		•

    We use Sapphire’s implementation and consulting service,  because they are simply the best at training and technical support for various IT related products and solutions. We feel Sapphire  as being experts in their field and their proactive approach in resolving system issues is of mutual benefit. Their work is second to none and they always provide excellent customer service. Sapphire’s  engineers have done an excellent job in the development of various business processes and components. We really appreciate the support Sapphire has offered in making the best use of  our IT  products."

    - Leading Exporter and Manufacturer of Synthetic Resins

    “Besides the tips and tricks for procuring and adopting business solutions, Sapphire’s team what seemed to be the most organized. I liked the style of maintaining customer relationships and records the best.”

     

    - A computer systems & software business organization

    Successful working relationship with Sapphire’s  performance measurement, data modeling, data warehousing with our Oracle based DB and BI related components, we have evaluated our various business processes successfully . 1KEY reporting tool incorporates to capture information about technology and process best practices that currently exist or could potentially be adopted by an organization to improve performance.
    We are pleased that  this innovative tool will help us to our fairly complex business application  and to a high level of quality and we recommend Sapphire  for evaluating similar types of application developments in future."

    - Leading Fund Manager and Investment Company

    "Sapphire  has a dynamic team of Developers and business analysits that have met and surpassed our expectations. The working environment created in development centre was beyond our expectations and the work product has been delivered in a very timely manner. I would recommend them to anyone looking to create innovative software and solutions"

    - Leading Property Manager  at North Carolina, USA