Virtual Call Center Software Overview
How do companies quickly address the changing needs of their sales, marketing and customer service operations? VCC provides the most comprehensive data and seamless integration you need to effectively manage call center activities. Delivered through a state-of-the-art on-demand, Software as a Service (SaaS) platform, solution eliminates the complexities involved in creating, managing and deploying a world-class call center. The result? Your best customer service delivered simply, easily and cost-effectively.
With hosted virtual call center software, you get all the benefits of a dedicated, premise-based call center system, without the costs, delays or headaches. Our VoIP- Virtual Call Center was built from the ground up to be:
- Affordable and functional
- Fast and simple to deploy
- Easy to learn and use
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You get the rich features and rock-solid reliability of a world-class call center system, and the flexibility to expand on demand, as you need more seats.
Whether you have a handful of agents or hundreds of agents, you can stay focused on your business, rather than maintaining your call center systems.
The technology that supports the portfolio offers:
- Access to basic or sophisticated calling features, including CRM
- Reduced infrastructure expense
- Easy to use and flexible high-performance message notification facility
- Instant on line set-up and execution
- Fully hosted solution
- Immediate access to target specific associates
- Easy intuitive recording and visual call planner
- Supports unlimited volume of messages on a daily basis
- Global Mobile and Web based Access and control
- Intuitive Graphic User Interface (GUI)
- Scaling up or down based on demand
- Coordinated agents around the world at home, onshore or offshore
- Support 24/7
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Key Features:
- Predictive Dialer
- Data Import
- Campaign & List Management
- Do-Not-Call List Compliance ( * )
- VoIP
- Remote Agents
- Quality Monitoring
- Voice Recording
- Voicemail
- Real-Time Reporting
- Historical Reporting
- CRM Integration
- Customer History
- 24x7 Customer Support
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About Virtual Call Center
Use the Virtual Call Center to achieve more profitable and productive telemarketing campaigns.
The Outbound Virtual Call Center is a complete service consisting of outbound campaign management functionality with predictive dialing. With you will use our phone dialer and robust outbound call center software to efficiently and effectively manage product campaigns, generate sales leads, process account collections, raise funds, administer research surveys, and conduct political and community initiatives. Our Predictive Dialer provides all the features you need to achieve the maximum number of successful calls by the minimum number of agents.
Enjoy world-class outbound campaigns and predictive dialing with the Outbound Virtual Call Center that enables:
- Full control over every campaign
- Multiple simultaneous campaigns
- Predictive Dialer
- Call List Management
- Regulatory Compliance
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Benefits
- Increased agent productivity by shortening average call times and ensuring that agents only handle live calls
- Increased customer satisfaction by proactively contacting them with important product offers and information.
- Improved sales results by dialing more numbers and contacting more live parties, resulting in more leads.
- Lower infrastructure costs by eliminating recurring T1 fees, optimizing use of dialing resources, and reducing administration costs.
- Increased business agility by scaling your operations up or down as needed, rather than settling on a system with a fixed number of licenses.
- Increase revenue by reducing Total Cost of Ownership - TCO
- Transparent for central marketing by leveraging centralized monitoring software
- Immediate direct feedback by evaluating DTMF tones and setting Key Performance Indicators for products or services.
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Salient Features
- Record your own message
- Select a pre-recorded message
- Multilingual capability
- Merge Voice with Text To Speech
- Type your text message (SMS, FAX)
- Download a ready made text message
- Combine Text with Pictures
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Scalable & Reliable
- Multi-thread redundant dialing servers
- Equipment hosted in different locations
- On-line Back-up of database
- Multi-level access control
- Dedicated servers monitored 24/7
- Continuous Power protection
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Service Offerings:
Our fully hosted, Software as a Service (SaaS) offers a predictive dialing capability that can double or triple the number of right party connections. A predictive dialing system automates outbound dialing to only connect agents to calls answered by real people.
- No Annual fee
- Various Payment options:
Pay per call
Packaged deal
Budget accounts (prepaid)
- Outsourcing setup effort
- Hands-on administration training
- Optional training program
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Performance:
The offered VoIP solutions has good performance across all providers. Good Quality of Service (QoS) mechanisms ensure high voice quality through tight control of delay, loss, and jitter.
Useful to various Industry Sectors:
Financial, Retail, Insurance, Healthcare Services
- Promoting product or service to targeted group
- Retaining Customers loyalty
- Tracking market trends
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Disaster Management:
- Emergency notifications by: Police, Fire-Dep. Medical and Military.
- Alert notification for critical processing plants with sensitive ecological and security issues to the surrounding population.
- Travel & Transportation
- Education
- Government
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Political:
- Broadcasting a message to the voters community
- Public opinion polls
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Municipalities:
- Informing the public about: water break,traffic congestion, cultural event, etc.
- Collecting taxes and fees.
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Outsourcing, Information Technology and Telecommunications:
Featured Solutions
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Telemarketing
