Chatbots are type of content that gets a company to interact and communicate with its audience in a quick, fun, and effective way.
Chatbots can be a powerful tool for improving user experiences. They are commonly used for customer support, website help and more. With a structured content strategy and AI powered Chatbots, Sapphire has expertise in producing meaningful content.
We believe for chatbots to work well, one need structured content.
There are three main elements to chatbot interactions: context, intent, entity.
- Context - the reason for the interaction
- Intent - the purpose or goal of the interaction
- Entity - delivering the content that is required as a result of the interaction (this is where structured content comes into play)
Leverage the power of Sapphire’s chatbots to upgrade customer experience, drive conversions and reduce customer support costs.
Sapphire’s chatbots are customised and designed to connect with any type of database. Powerful middleware with AI powered engines and machine learning algorithms imparts rich user experience with meaningful conversation.
Key Features :
- Give your bot an engaging personality
- Offer an interactive experience
- Keep interactions short and meaningful
- Rich content models
- AI powered
- Can integrate multiple agents on concurrent basis
- Very light weight and real time BOT
- Capable of retrieving data from any database through API
- Has in built Email scheduler to send emails to visitor
- Interact and communicate with visitor leveraging AI capabilities
- Capable of displaying images to make conversation more meaningful
- Capable of delivering brochures in pdf, audio, tutorials of video to visitor
- Easy to customise with own logo
- Easy to integrate with any website
- Scripted nesting capabilities upto infinite level
- Integrated with real time zones to keep the track of audit trail
- 24x7x365 running alongwith website
Upgrade your Customer Experience with
Automate 80% user queries, and be available
for your customers 24*7. Reduce wait times from minutes to seconds and take your customer experience to a whole new level.
Reduce call-center overheads, and divert up to 67% call centre traffic to messaging. Avoid lifting & shifting contact centers with a messaging-first approach,saving manhours and $$$$.
Give your customers more choice by delivering an AI-first experience on 40+ messaging channels. Deliver a seamless bot to live agent handoff and ensure maximum customer satisfaction.
From intent-based product recommendations to lead qualification, cross-sell & upgrades, create more pipeline and accelerate sales while capturing a larger market share, generating close to 97x ROI.
Gain insight into user behaviour and trends so admins can make quick, informed decisions.
Transfer conversation history and context to the right agent so they can quickly resolve issues.
Configure and manage both virtual and human agents from a single, modern console.
Let users get resolution in seconds-no need to wait for an available live agent.