When your call center is mission-critical for your business, a prolonged service outage due to natural disaster or technology failure can be a crippling blow to your company's long-term success. And, with unexpected peaks in traffic, you may miss out on critical business opportunities. With enterprise solution you can leverage the leading on-demand call center software to ensure business continuity during the most challenging times:
When you need it most, solutions allow you to focus on a rapid recovery, offering peace of mind in knowing that your call center can handle the toughest challenges and continue to provide world-class customer service.
Advanced Call Center Features On-Demand
The Virtual Call Center provides essential features for blended inbound and outbound call centers, including IVR, ACD and skill-based routing, and integration with leading on-demand CRM software. You can ensure that when your call center service is down, solution can bring you back up quickly and continue routing customers to the right agents, supplying them with the information they need as soon as each call arrives.
Reduced Operational Costs
True Virtualization
As the leading hosted call center software, The solution leverages VoIP and web-based applications to provide you the ultimate flexibility when deploying your backup or overflow call center. Whether your agents are in your center or at home, they all access a clear and reliable communication channel. Additionally, regardless of where your agents are located, your supervisors and managers will be able to monitor daily operations in real time and communicate with agents and each other with our built-in chat and message broadcasting features.
On-Demand Service & Scalability
Because it's Software-as-a-Service, Virtual Call Center enables you to quickly turn on or increase capacity without the physical and operational constraints associated with premise-based solutions. When you need a backup call center to insure against a major disaster or technology failure, can remain ready to start taking calls the same day. If your business requires additional capacity to cope with an unxpected peak in traffic, solution can help.
Reduced Infrastructure Costs
Maintaining a backup or overflow call center is an expensive proposition. With redundant hardware and physical locations, your capital costs can soar, often more than doubling the expense of running a single call center operation. By leveraging the on-demand solutions, you can save on these costs without compromising on your call center's availability at critical times.
Increase in Sales revenues
Increase in Lead conversion rates
Generates Intangible Repository
Improve Customer Satisfaction
Improve Customer Retention
Visibility Beetween Team
Rapid Deployments
Go Live in less than a week
User Friendly
Less Customizations
SMS / Email Notificatons
Scale your implementations
Huge savings
Pay as you use
Zero Maintenance under SaaS
Complete Service Model
Options to perpetual licence
No Setup Fees
Travel Suite provides business solutions to Travel Agents, Booking agents, Passports-VISA service Providers, Time Share based Holiday Package offering companies, allowing them to leverage their business with Information Technology. Simple and easy deployable Web based software provides all the features to securely manage data and functionality to access the right information at the right time.
MoreReal Estate Suite, provides business solutions to builders, developers, brokers and real estate development companies, allowing them to leverage their business with Information Technology. Simple and easy deployable Web based software provides all the features to securely manage data and functionality to access the right information at the right time. Sapphire's solutions help in reducing capital and operational costs with higher performance utilization.
MoreThis application is boon for people finding difficulties in managing their incoming enquiries from various sources and their replies to them. Enquires are the source of growing business in any areas of life. Be it a small business or a large enterprise. Research shows that there is a huge market / need for such application which can manage the business enquires and handle them effectively.
MoreThis application is boon for people finding difficulties in managing their incoming enquiries from various sources and their replies to them. Enquires are the source of growing business in any areas of life. Be it a small business or a large enterprise. Research shows that there is a huge market / need for such application which can manage the business enquires and handle them effectively.
MoreFinance Suite, provides business solutions to Stock Brokers, Investment Advisors, Chartered Accountant firms, Practitioners, Wealth Management advisors, LIC/GIC Practitioners and Asset Management Companies, allowing them to leverage their business with Information Technology. Simple and easy deployable Web based software provides all the features to securely manage data and functionality to access the right information at the right time.
More